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Concept

The term eTransformation refers to the change process experienced by a company, organisation or professional association when applying the use of technology to new practices which are necessary to provide a better service to its clients, the public or members.

In the world of information technology we are used to the periodical launch of "trend concepts". Some of them establish themselves and become part of the knowledge and occupy the space which corresponds to them according to their importance. eTransformation possesses the necessary conditions for it to become a term of everyday use, even beyond the boundaries of the TIC sector.

The concept of eTransformation is usually applied to those processes of change where the introduction of the use of information technologies resides in the nature of the change itself. Substituting the procedure of applying for a birth certificate for one of our children, currently performed on paper, with a telematic service which supplies the applicant with a digitally signed electronic certificate 0.86 seconds after the request is made, is a very basic example of the results of an eTransformation process.

Certain organisations introduce their eTransformation plans in their so-called "modernisation initiatives", although on occasions this is undervalues the dimensions of change implied in eTransformation. An eTransformation when it is interpreted and executed in all its dimensions goes beyond a simple adjustment of a process based on partial technological improvements, in reality it represents a change in paradigm, a different way of acting in the electronic arena which establishes its own way of doing things.



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